Google

Connect the Google tools you use and automate the rest.

Sync your customers, messages and orders to Google Sheets, work with Google Calendar and keep Google Contacts up to date, without copying anything by hand.

Connect GoogleSee pricing

What you can do with Google

Google is not a chat channel. It connects the Google tools you already use to your customer conversations.

  1. 01

    Save customers to Google Sheets

    Every new customer can be added to a sheet automatically, and updates are kept in sync.

  2. 02

    Keep a log of messages and orders

    Send message history and orders to a sheet for reporting.

  3. 03

    Save form answers

    Answers from WhatsApp Flows can be added to a sheet.

  4. 04

    Work with Google Calendar

    Create calendar events and look up events from an automation.

  5. 05

    Sync Google Contacts

    Keep your customer list and Google Contacts matching in either direction.

  6. 06

    Use the data in conversations

    Automations can add, update or look up a row in a sheet while chatting with a customer.

What you can automate

An automation is a set of steps that runs by itself when something happens. You build it on screen, without code.

  • When

    A customer submits their details

    Then

    Sky Free adds a new row to your Google Sheet automatically.

  • When

    A customer books an appointment

    Then

    Sky Free can create the event in your Google Calendar.

  • When

    A customer's details change

    Then

    Sky Free updates their row in the sheet.

  • When

    A new contact is created

    Then

    Sky Free can push them to Google Contacts.

Use Google data inside your conversations

Automations can read from and write to your Google Sheets while a customer is chatting, so answers and records stay accurate without manual work.

  • Look up a row, such as an order or a price, and use it in your reply
  • Add or update a row when a customer gives you their details
  • Create a calendar event when something is booked

Example: A customer sends their order number. The automation looks it up in your sheet and replies with the status. If it is not found, it passes the chat to your team.

AI agent

When does my order ship?

From your Google Sheet

Your order ships tomorrow morning.

Uses your sheet data

What Sky Free supports

These are the Google connections that work today.

  1. ContactChannelUpdated
    Maya T.WhatsAppToday
    Alex K.InstagramToday
    Sam L.TelegramYesterday
    Sheets stay in sync

    01

    Google Sheets sync

    Send contacts, messages, orders and WhatsApp Flow responses to sheets you choose.

  2. Customer sends an order
    Find their row
    Update the status column
    Reply with the status
    Sheet steps in flows

    02

    Sheet steps in automations

    Add a row, update a row or fetch a row while an automation runs.

  3. TimeGuestStatus
    10:00Maya T.Booked
    11:30Alex K.Booked
    14:00Open slotFree
    Calendar bookings

    03

    Google Calendar

    Create events and fetch events from an automation.

  4. Maya Thompson

    Google Contacts

    Phone
    Synced
    Email
    Synced
    Labels
    Customer

    Kept in sync both ways

    Contacts synced

    04

    Google Contacts

    Sync contacts, pushing to Google, pulling from Google, or both.

  5. FieldColumnType
    NameAText
    PhoneBText
    Last orderCNumber
    Map fields to columns

    05

    Column mapping

    Choose which customer detail goes into which column of your sheet.

  6. A contact is changed
    Queue the update
    Write to the sheet
    Log the result
    Sync runs in the background

    06

    Background sync

    Sync existing data in bulk, then keep it up to date as things change.

Automation and your team, working together

Google connections handle the copying and lookups. Your team decides what to do with the results.

Automation

  • Adds and updates rows automatically
  • Looks up information during a chat
  • Creates calendar events from a conversation

Your team

  • Reviews the sheets and reports
  • Handles requests the data cannot answer
  • Takes over any chat at any time

Real ways businesses use it

  • For sales

    Log every new lead in a sheet your team already uses.

  • For support

    Look up order status in a sheet and answer customers without asking a teammate.

  • For marketing

    Keep an up-to-date list of contacts in Google Contacts.

  • For operations

    Book appointments on your calendar without double entry.

How to get started

  1. 1

    Create your Sky Free account.

  2. 2

    Connect your Google account and choose the sheets and calendars to use.

  3. 3

    Choose what to sync and map customer details to columns.

  4. 4

    Add a sheet or calendar step to your first automation.

Common questions

Is Google a messaging channel?

No. Google connects your Google Sheets, Calendar and Contacts to Sky Free. Customers still chat with you on channels like WhatsApp.

What can I do with Google Sheets?

Sync contacts, messages, orders and form answers to sheets, and add, update or look up rows from an automation.

Does it work with Google Calendar?

Yes. An automation can create events and look up events.

Does an AI agent read my Google Sheets?

Not directly. Automations read and write sheets. AI agents answer from the knowledge base you give them.

Other channels

Start with Google

Connect your Google account and stop copying data by hand.

Connect GoogleSee pricing