Facebook

Turn Facebook interactions into conversations and leads.

Answer Messenger chats, respond to comments automatically and follow up on lead forms. Your team works from one shared inbox.

Connect FacebookSee pricing

What you can do with Facebook

Sky Free does more than connect your Facebook Page. It helps you turn what people do on your Page into conversations you can follow up.

  1. 01

    Answer Messenger chats

    Every Messenger conversation lands in a shared inbox where your team can reply and assign chats.

  2. 02

    Respond to comments automatically

    When someone comments on a post or live video, Sky Free can reply publicly and start a Messenger chat.

  3. 03

    Follow up on lead forms

    People who fill in a Facebook lead form appear in your inbox with the details they entered.

  4. 04

    Let an AI agent answer Messenger

    The AI agent answers common questions and hands the chat to a person when needed.

  5. 05

    Automate the next step

    Build flows with buttons, quick replies, product cards and questions.

  6. 06

    Publish to your Page

    Create and manage posts for your Facebook Page from Sky Free.

Built for Facebook

Messages, comments and lead forms are different things on Facebook, so Sky Free handles each one.

  1. Messenger

    Do you have size 42?

    Yes, in black and white.

    Black, please

    Added. Here is your cart link.

    Assigned to SamPrivate note added

    01

    Messenger

    Reply in the shared inbox with text, images, buttons and product cards.

  2. Someone comments on a post
    Reply to the comment
    Continue in Messenger
    Add label: Lead
    No comment is missed

    02

    Comment automation

    Start an automation when someone comments on a post or a live video, and respond publicly or privately.

  3. Post: Weekend offer

    Is this still available?

    Yes! We sent you a message.

    Private reply

    Hi! Here are the details of the offer.

    Public reply

    03

    Reply to comments

    Reply publicly, or send a private Messenger message to the person who commented.

  4. Comment matches a blocked word
    Hide the comment
    Keep a record
    Tell the team
    Moderation on autopilot

    04

    Comment moderation

    Use an automation to hide or delete unwanted comments.

  5. New lead

    Facebook lead form

    Interest
    Wedding dress
    Phone
    Added from the form
    Stage
    New lead

    Follow up on WhatsApp tomorrow

    Saved as a contact

    05

    Lead forms

    Details from Facebook lead forms arrive as contacts and conversations, tagged so you can find them.

  6. Page mention

    Shout-out to @yourpage for the fast delivery!

    Thank you so much!

    Will order again

    We will be waiting.

    Mention detectedThank-you sent

    06

    Page mentions

    Get notified when someone mentions your Page and act on it.

What you can automate

An automation is a set of steps that runs by itself when something happens. You build it on screen, without code.

  • When

    Someone comments on your post

    Then

    Sky Free spots the comment, replies publicly and starts a Messenger chat with a private message.

  • When

    Someone fills in a Facebook lead form

    Then

    Their details enter Sky Free as a new contact and conversation, ready for you or an automation to follow up.

  • When

    Someone mentions your Page

    Then

    Start an automation so your team can respond quickly.

  • When

    Someone clicks an ad or link that opens Messenger

    Then

    Send a welcome message and ask what they need.

An AI agent for Messenger

The AI agent answers Messenger questions using the information you give it. If a question needs a person, it passes the chat to your team.

  • Answers common questions in Messenger from your own information
  • Works alongside your automations: buttons, questions and product cards
  • Hands the chat to a teammate when it cannot help

Example: A customer messages your Page asking if an item is in stock. The AI agent answers from your product information. For a bulk order request, it passes the chat to your sales team.

AI agent

Can I change my delivery address?

From your help pages

Yes. Send the new address before it ships.

Team can take over

AI and your team, working together

The AI agent handles repeat questions. Your team keeps the conversations that need a person, and can take over any chat at any time.

The AI agent

  • Answers common Messenger questions
  • Collects details such as name and email
  • Passes the chat to your team when it cannot help

Your team

  • Follows up on leads and closes sales
  • Handles complaints and custom requests
  • Can take over any chat at any time

Real ways businesses use it

  • For sales

    Turn lead form submissions into conversations your team follows up the same day.

  • For support

    Answer common Messenger questions automatically and pass harder ones to a person.

  • For marketing

    Run promotions where a comment starts a private chat with an offer.

  • For operations

    Route new leads to the right teammate and save what people tell you.

How to get started

  1. 1

    Create your Sky Free account.

  2. 2

    Connect your Facebook Page.

  3. 3

    Turn on a comment automation or connect your lead form.

  4. 4

    Turn on the AI agent for Messenger and invite your teammates.

Common questions

What do I need to connect Facebook?

A Facebook Page you manage. You connect it with Facebook's sign-in window.

What happens when someone submits a lead form?

Their details appear in Sky Free as a new contact and conversation, so your team can reply and follow up.

Can I send bulk messages or campaigns on Facebook?

No. Sky Free does not offer campaigns on Facebook. Messenger is for replying to people who contact you or comment.

Can automation reply to comments?

Yes. It can reply publicly, send a private message, or hide or delete the comment.

Other channels

Start with Facebook

Connect your Page and turn comments and lead forms into conversations.

Connect FacebookSee pricing