Web Chat

Turn your website into a conversation channel.

Add a chat window to your website. An AI agent answers visitor questions, captures their details and hands over to your team when needed.

Add Web Chat to your websiteSee pricing

What you can do with Web Chat

Web Chat is a small chat window on your website. Visitors type a question, and you answer from the same inbox as your other channels.

  • Answer visitors instantly

    A chat window on every page lets visitors ask a question without leaving your site.

  • Let an AI agent handle common questions

    The AI agent answers using your own information, any time of day.

  • Capture leads

    Ask for a name and email before the chat starts, and turn visitors into customer records.

  • Answer from one inbox

    Web chats appear in the same shared inbox as WhatsApp, Instagram and the rest.

  • Offer a help center

    Publish help articles that visitors can search inside the chat window.

  • Match your brand

    Set your colors, logo, name and where the chat button sits.

Your website's customer assistant

The AI agent becomes the first thing visitors talk to. It answers common questions using your own information and asks for their details. If a visitor needs a person, it passes the chat to your team.

  • Answers visitor questions from your own knowledge base
  • Works with your details form and automations
  • Hands the chat to your team when it cannot help

Example: A visitor opens your pricing page and asks, "Do you offer a free trial?" The AI agent answers, asks for their email, and lets your team take over if they want a demo.

AI agent

Do you offer a free trial?

From your help center

Yes, there is a 14-day free trial. No card needed.

Team can take over

What you can automate

An automation is a set of steps that runs by itself when something happens. You build it on screen, without code.

  1. 1

    When a visitor fills in your details form

    Save their name and email as a customer record and start a conversation.

  2. 2

    When a new visitor starts a chat

    Send a welcome message and ask what they need.

  3. 3

    When a visitor asks something the automation does not know

    Send a fallback message or let the AI agent answer.

  4. 4

    When a visitor writes outside working hours

    Tell them when you will be back, and collect their email.

Built for your website

These are the Web Chat features Sky Free supports.

  1. <script src="https://chat.yoursite.com/widget.js"

    data-site="lumen-store"></script>

    → Chat window is live

    Paste onceLoads without slowing your site

    01

    One line of code

    Paste a single script tag on your site. The chat window loads without slowing your pages.

  2. lumencommerce.com

    Y

    Lumen Commerce

    Colors, logo and nameLight or dark mode

    02

    Your branding

    Choose colors, a logo, a name, light or dark mode, and the position of the chat button.

  3. Before the chat

    Details form

    Name
    Maya Thompson
    Email
    [email protected]
    Topic
    Pricing

    Submitting the form can start an automation

    Ask before the chat

    03

    Details form

    Ask for contact details before the chat, and start automations when the form is submitted.

  4. ArticleTopicStatus
    Shipping timesDeliveryPublished
    Returns policyOrdersPublished
    Free trialBillingDraft
    Visitors can search it

    04

    Help center

    Publish articles and let visitors search them from the chat window.

  5. Visitor opens your site
    Wait 10 seconds
    Show a greeting
    Show your hours when offline
    Proactive greetings

    05

    Business hours and greetings

    Show your working hours and greet visitors proactively.

  6. VisitorDevicePage
    LondonDesktopPricing
    TorontoMobileHome
    AustinDesktopCart
    See who is online

    06

    Visitor monitoring

    See who is on your website by device and location, and who is online right now.

AI and your team, working together

The AI agent handles repeat questions. Your team keeps the conversations that need a person, and can take over any chat at any time.

The AI agent

  • Answers common questions on your website
  • Asks for name and email
  • Passes the chat to your team when it cannot help

Your team

  • Talks to visitors who are ready to buy
  • Sees the chat history and details
  • Can take over any chat at any time

Real ways businesses use it

  1. 01

    For sales

    Catch visitors while they are deciding, answer their questions and capture their email.

  2. 02

    For support

    Let the AI agent answer common questions, then pass the rest to your team.

  3. 03

    For marketing

    Find out what visitors ask most and which pages they are on.

  4. 04

    For operations

    Route each chat to the right teammate and keep the full conversation history.

How to get started

  1. 1

    Create your Sky Free account.

  2. 2

    Design your chat window: name, colors and logo.

  3. 3

    Copy the script tag onto your website.

  4. 4

    Turn on the AI agent, add your details form and invite your teammates.

Common questions

Do I need a developer to add it?

No. You copy one line of code and paste it into your website. Most website builders have a place for it.

Will it slow down my website?

The chat window is built to load lightly and not restyle your site.

Do visitors have to give their details?

Only if you ask. You can add a details form or let them chat without one.

Can I send campaigns through Web Chat?

No. Web Chat is for answering visitors on your site, so it has no campaigns. Use WhatsApp or Telegram for planned messages.

Other channels

Start with Web Chat

Add the chat window to your website and answer your first visitor today.

Add Web Chat to your websiteSee pricing